Refund Policy

1. General Refund Policy

Refunds are available only for eligible services and within the applicable refund period mentioned in this policy. Refund requests submitted after the applicable refund period may not be eligible for a refund.

Refund eligibility may also depend on the service type, payment status, usage of the service, and the terms applicable to the purchased product.

3. Hosting Refund – Annual Plans

Customers who purchase an eligible hosting plan for a 1-year / annual billing period may request a refund within 30 days from the original purchase date.

The refund request must be submitted within the 30-day period. Requests received after 30 days from the original purchase date may not be eligible for a refund.

The 30-day refund period applies only to eligible hosting services and does not apply to domain registration, domain renewal, domain transfer, third-party licenses, or other non-refundable services.

4. Hosting Refund – Monthly Plans

Customers who purchase an eligible hosting plan on a monthly billing cycle may request a refund within 10 days from the original purchase date.

Refund requests must be submitted within the 10-day period. Requests submitted after 10 days from the original purchase date may not be eligible for a refund.

The monthly hosting refund period applies only to eligible hosting services and does not apply to domain-related charges or other non-refundable products and services.

5. Refund Eligibility

To be eligible for a hosting refund:

• The request must be submitted within the applicable refund period.
• The service must be an eligible hosting product.
• The customer account must not have been involved in fraudulent or abusive activity.
• The service must not have been terminated due to a violation of our Terms & Conditions or Acceptable Use Policy.
• The requested refund must relate to the original eligible service purchase.

6. Services Not Eligible for Refund

The following services and charges are generally non-refundable:

• Domain registration fees.
• Domain renewal fees.
• Domain transfer charges.
• Domain restoration or redemption charges.
• Third-party software licenses.
• SSL certificates where already issued or activated.
• Third-party services and provider charges.
• Setup or configuration fees where applicable.
• Services purchased through promotional or special terms where refunds are specifically excluded.
• Services terminated due to abuse, fraud, illegal activity, or violation of HostRezon policies.

7. Domain Provider Refunds

In certain situations, a domain provider or registrar may independently approve a refund according to its own policies. In such cases, HostRezon may process the applicable refund only after the corresponding amount is received or credited by the relevant provider.

Any applicable domain refund is therefore subject to the rules and decision of the relevant registrar or domain provider.

8. Refund Request Process

Customers who believe they are eligible for a refund should contact HostRezon support using the registered account email address.

The refund request should include the customer name, registered email address, invoice/order number, service name, and reason for the refund request.

HostRezon may verify the account, order, payment, service usage, and eligibility before approving a refund.

9. Refund Processing

Once a refund is approved, HostRezon will initiate the refund through the applicable payment method or payment provider, subject to the capabilities and processing timelines of the payment provider.

The time required for the refunded amount to appear in the customer's bank account, card, wallet, or payment account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

10. Cancellation After Refund Request

When a refund request is approved, the related hosting service may be cancelled or suspended as part of the refund process.

Customers should ensure that they have downloaded or backed up all required website files, databases, emails, and other data before the service is cancelled.

11. Promotional Offers

Promotional, discounted, bundled, trial, or special-price services may have different refund conditions. Where a promotion includes specific refund restrictions, those conditions will apply to the relevant purchase.

12. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment for the same invoice or service, the customer should contact HostRezon support as soon as possible.

After verification, eligible duplicate payments may be refunded or adjusted against an outstanding or future invoice, subject to applicable payment processing conditions.

13. Fraudulent or Unauthorized Transactions

If you believe that an unauthorized transaction has been made through your payment method, you should immediately contact HostRezon and your bank or payment provider.

HostRezon may investigate suspicious transactions and may temporarily restrict an account or service where necessary for security and fraud prevention.

14. Abuse and Policy Violations

Refunds may not be provided where a service has been suspended or terminated because of fraud, abuse, illegal activity, security violations, spam, malicious activity, copyright infringement, or violation of HostRezon's Terms & Conditions or Acceptable Use Policy.

15. Changes to this Refund Policy

HostRezon Private Limited reserves the right to update or modify this Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.

Changes will generally apply to purchases made after the updated policy becomes effective, unless otherwise required by applicable law.